Office Administration Training - e-Learning Management Skills

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Order courseOffice Administration: General Administration Skills covers a broad range of fundamental business and office management competencies. It is suitable for new or advanced users, secretaries, administrators, receptionists, call center personnel, and clerks, individually or in groups, at home or in the organization.

Meeting the highest e-learning instructional design standards, Office Administration: General Administration Skills

  • covers the competencies you need to maintain the financial records of small to medium-sized enterprises
  • delivers 8 hours of interactive e-learning
  • is modular
  • incorporates a comprehensive glossary
  • is audio enabled
  • allows bookmarking
  • is graphically illustrated and animated
  • includes modular objectives and summaries, topic questions, simulated exercises, and scored testing
  • is easily navigable
  • is accessible to English first and second-language speakers
  • costs only $49.00 (Single User License)

Intelligent illustration reinforces learning

Read CBT for Office Professionals for more details of this comprehensive e-learning course.

Module

Content

Topic

A career in office administration

Module aim and objectives

Working as an office administrator

• What is an office
  administrator?
• Specialization options

Managing your career

• Looking for a job
• Writing a resume
• Job interviews
• Concluding an interview

Module summary

Working in an office

Module aim and objectives

Working in an organization

• Office organization
• Working with people
• Supervising staff

Business ethics and etiquette

• Legal issues and ethics
• Business etiquette

General office management

• Managing office supplies
• Photocopiers
• Computer printers
• Organizing workstations

Planning meetings

• Organizing meetings
• Agendas and teleconferencing
• Taking minutes

Module summary

Records management Module aim and objectives

Business records • What are business records?
• Destroying records
Filing systems • Common filing systems
• Alphabetical filing standards
Exercise • Filing records
Paper-based records • Filing cabinets
• Using folders
Nonpaper records • Managing nonpaper records
Module summary

Introduction to computers Module aim and objectives

What is a computer? • Types and uses of computers
• CPUs and memory
Storage, input, and output devices • Storage devices
• Input devices
• Output devices
Software • Types of software
• The Windows 95 interface
Word processors and spreadsheets • Word processors
• Spreadsheet software
Computer databases • Databases
Networking • Networks
The Internet • Using the Internet
• Search engines and
  newsgroups
• E-mail
Module summary

Organizing travel Module aim and objectives

Making reservations • Travel information
• Flight reservations
• Hotels and car rental
International travel • Arranging foreign travel
• Foreign customs
Organizing funds and documents • Travel funds
Course Tests

Module 1
Module 2
Module 3
Module 4
Module 5

• A career in office
  administration
• Working in an office
• Records management
• Introduction to computers
• Organizing travel

Office Administration: Communication Skills - Contents
Office Administration: Bookkeeping Skills - Contents

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