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Certification and Auditing is suitable for new and established employees, individually or in groups, at home or in the organization. Meeting the highest e-learning instructional design standards, Certification and Auditing

is modular
includes objectives and summaries, topic questions, web resources, and scored testing
allows bookmarking within the current session
is graphically illustrated
is easily navigable
is accessible to English first and second-language speakers
costs only $49.00 (Single User License)

Table of Contents

Module	Content	Topic
ISO 9001:2000 certification	Module aim and objectives
	Certification	• Certification and accreditation • Sector schemes and product certification
	Preparing for certification	• Preparation • Preparing certification documents
	The certification process	• Selecting a certification body • The audit • Scope statements and certification maintenance
	Module summary
	Module test
Introduction to auditing	Module aim and objectives
	Quality management system audits	• Defining auditing • First-party, second-party, and third-party audits • Horizontal, vertical, management, and technical audits
	Requirements for auditors	• Attributes of good auditors • Internal auditors • External auditors
	Auditing skills	• Managing time and meetings • Interviewing and observation skills
	Module summary
	Module test
The audit process	Module aim and objectives
	Conducting the audit	• Planning and starting an audit • Investigating work areas • Reporting nonconformities • Providing feedback
	Reports, documentation, and follow-ups	• Audit reports • Circulating reports and audit program coordination • Nonconformity arbitration
	Module summary
	Module test

Fundamentals of Quality Management - Contents
ISO 9001:2000 Requirements - Contents

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